Proactive and Personalized communication is the key
to service excellence
Question: How does All Relocation differentiate from the other companies in the relocation industry?
Answer: Constant, consistent and timely communication with all parties involved, whether it’s the client, relocating employee, and service partner
Here is how we achieve this quality results:
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Our consultants return phone calls and emails within 1 hour
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Initial contact is made within 2 hours of receipt of an authorization
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Our consultants are available in the evenings and on the weekends
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All phone conversations are recapped in an email follow up
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Capped consultant caseloads encourage live conversations
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Our consultants are the point of contact for the family, the client contact, and the service partner
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We average 32 touch points per relocation